Fix audio and video call problems

If you’re experiencing any problem setting up your call, please try these steps: Step 1: Check your hardware Make sure your microphone, camera, and speakers are plugged into your computer and turned on (the microphone isn’t muted). If you connect any of your hardware...

Configure default web browser for your smartphone/tablet

At the moment, the platform supports the two most popular web browsers: Chrome and Safari. The rest of browsers are prevented to log into the platform as we cannot guarantee all features will work as expected. Sometimes smartphone and tablet manufacturers include...

Allow pop-ups in your browser to access shared files

When you click on a shared file to open it, a new tab shows up on your browser. By default, your browser blocks pop-ups from automatically showing up which will block the new tab. When this happens, the address bar will be marked “Pop-up blocked”. You can...

How to log into the platform as a patient

As a new patient: Go to the following link. You must fill personal details, read and accept terms and conditions and click on “anti-robot” verification. If succesfull this will create a new account and redirect you directly to the waiting room. As an...