When you click on a shared file to open it, a new tab shows up on your browser. By default, your browser blocks pop-ups from automatically showing up which will block the new tab. When this happens, the address bar will be marked “Pop-up blocked”. You can disable this filter by clicking on the mark and selecting the option “Allow pop-ups”

Alternatively, you can also disable this filter from the setting of your browser

Google Chrome

1. Open a new browser window and click on “Settings”.
2. Scroll down to the bottom of the page and click on “Advanced options
3. Scroll down and click Content settings. It’s near the bottom of the “Privacy and security” section.
4. Scroll down and click “Popups
5. Go to the “Allowed” section and click on “Add
6. Enter the following address in below “Site”: https://healthcare.genomcore.net:443
7. Click on “Add” button


1. Click Preferences. It’s near the top of the drop-down menu.
2. Click the Security tab. You’ll find it at the top of the window.
3. Uncheck the “Block pop-up windows” box. It’s in the “Web content” section of this menu. This will disable Safari’s pop-up blocker.